Quantcast
Channel: AsiaOne
Viewing all articles
Browse latest Browse all 8682

Tight labour market to get even tighter

$
0
0

Some economists are predicting that the clarion call to labour-starved bosses to be more productive will sound louder this new year because there are now fewer housewives and retirees to woo back to work.

Labour force participation rates among women and older folk climbed to new highs in 2014 - 58.6 per cent for women and 68.4 per cent for men aged 55 to 64. Economists say these levels are about the limit already, which means the last sources of such workers for employers may soon be depleted.

United Overseas Bank's Francis Tan said: "The government has done all it can to help companies bring back these workers, but there's still not enough of them. It's going to be harder because this pool is drying up."

He added that when the demand for part-time workers picks up in the months ahead, the reality of there being fewer housewives and retirees returning to the job market will probably sink in.

The timing can hardly be worse. Economists expect that even more hands are needed on deck this year, in an already tight labour market, to help out with Singapore's 50th birthday bash; other major events on the calendar, such as the South-east Asian Games, will also create job vacancies.

Survey: Reality of job expectations not always ideal

Click on thumbnail to view. Story continues after photos. Kelly Services, Towers Watsons

  • Career expectations often don't pan out as ideally as employees hope they would when they first join a firm.
  • Recruitment agency, Kelly Services, revealed that firms have difficulty meeting the expectations of fresh candidates from the get go.
  • In fact, only half of those who applied for their most recent job were satisfied with how the application process was handled.
  • Concerns include a lack of communication about job application outcomes and interviews, vague job descriptions and salaries in job advertisements.
  • 51 per cent of candidates averaged three to five business days as a good time-frame for getting a reply from the hiring company, while 27 per cent were willing to wait up to two weeks.
  • A poll by Kelly Services showed that the Thailand and Hong Kong had the highest rates of satisfaction at 59 per cent and 51 per cent respectively. Asia Pacific comes close at 42 per cent.
  • Vice President and Country General Manager of Kelly Services, Mark Hall, said that the hiring processes is an important indicator of the company's culture and can affect candidates' job satisfaction.
  • "The job application and hiring process is typically a candidate's first experience with an organisation, and a chance for a firm to showcase how it functions and how it treats its people," he said.
  • When questioned about the effectiveness of onboarding, 59 per cent of respondents in Singapore said their employers had a proper approach.
  • After the first 90 days of engagement, 45 per cent of Singapore respondents said they were definitely positive about their new company, another 40 per cent were somewhat positive while the remaining 15 per cent were negative.
  • Recruitment processes also include an induction period known as 'onboarding' which orientates new employees to company expectations on performance and give them the necessary tools and direction they need in the job.
  • Mr Hall pointed out that the most sought after recruits would use the onboarding period to decide if they have made the right job choice.
  • High turnover rates are pertinent especially in Southeast Asia companies that have recently underwent merger or acquisition, resulting in high turnover rates when retention agreements expire.
  • Global professional services company Towers Watson found in its Global M&A Retention Study that 59 per cent of Southeast Asia respondents managed to retain over 80 per cent of employees who signed a retention agreement, during the full retention period.
  • However, only 29 per cent said they retained the same percentage a year after the agreement ended.
  • On the management level, the Southeast Asia employers who responded to the study cited job titles, reporting levels and business units as their selection criteria for retention agreements even though they understood that identifying candidates who had the capacity to affect the success of the transaction is imperative.
  • To facilitate smooth transitions, 42 per cent of the respondents revealed that they had asked senior leadership to sign retention agreements before the actual transaction. They had also consulted these executives on the potential candidates eligible for retention.
  • Quality remains a priority though, and the Towers Watsons report showed that more companies are offering retention agreements that has a combination of pay-to-stay and pay-to-perform metrics for senior leaders while about 48 per cent of their other employees are on time-based contracts.

CIMB's Song Sen Wun said that shops, restaurants and hotels would need to hire more workers to cope with the increased business.

Elaine Ng, managing partner of HRBS, a human-resource consultancy firm, added: "In the retail sector, humans are still needed to serve the customers; machines can't be employed."

But where are the bosses going to get the extra workers when even housewives and older Singaporeans are hard to come by?

The economy has been in full employment, making workers scarce. The last available official figures pointed to a 2 per cent jobless rate last September; economists and professional recruiters such as Adecco believe that the unemployment rate would remain largely the same this year and even beyond.

OCBC Bank's Selena Ling said: "If the global recovery pans out while the supply-side policy curbs remain intact, then the unemployment rate will stay at historically low levels in the near term."

The government has said that there would be no more drastic curbs on the import of foreign workers, but levies on these workers have been raised to levels that have deterred hiring - and there is still one more increase in the levy to come this July.

Tightening the tap on foreign workers is a key move to restructure the economy and raise productivity. Ng Wei Wen of ANZ Bank said that such supply-side restructuring moves would continue to pose a big challenge to businesses in 2015.

CIMB's Mr Song said that many small and mid-sized firms (SMEs) are not up to it, with DBS Bank's Irving Seah expecting more firms being forced to close shop or lay off workers this year.

Restructuring has made many workers redundant, though they have been able to land jobs quickly because there have still been many openings. The number of laid-off workers jumped from 2,410 in the second quarter of last year to 3,500 in the third quarter, the latest figures from the Ministry of Manpower show. More than half of these redundancies (58 per cent) were in services.

But the labour crunch is likely to stick around, with employers having fewer sources of workers.

UOB's Mr Tan, noting that the push to rehire housewives and retirees and to boost productivity was the government's answer to the labour shortage, said that employers have only one avenue left - which is to raise productivity.

16 ways to be more productive
  • Listen carefully and be aware of what your clients, bosses and colleagues want. Don't rush into things and get them all wrong! Pay attention also to the body language of others, so you can approach or respond to them in an appropriate manner.
  • Speed reading allows you to comprehend better and faster. Pick up this skill if you often have to go through email instructions and piles of documents.
  • Make an effort to remember the names of people  you meet. This way, you don't risk disrespecting them, and can also earn their trust faster than your competitors do.
  • Stop and breathe so you can think about what is happening around you. Busy people can lose track and focus because there are too many things going on.
  • Being relaxed helps improve your memory and judgement skills, author and entrepreneur James Altucher says.
  • If you need to be focused, turn on Airplane Mode for your phone so nothing can distract you. This also helps your phone battery charge faster, allowing you to do more with the phone later on.
  • Use a fake email address for spam and promotion emails so you don't  get distracted by them.
  • Don't get weighed down by body aches and pains.
  • Learn how to undo sent emails, classify messages and other email hacks so that you can accomplish more when checking your emails.
  • Keep track of your accomplishments every day so that you will feel motivated to do better the next day.
  • Many successful people wake up before the sun comes up so they can accomplish more, including exercise and respond to emails.
  • Follow your routine and allow little room for changes. If you decide to set a 30-min lunch rule, make sure you stick to it as much as you can.
  • Stay fit and healthy by working out and drinking enough water. Keeping yourself in the pink of health gives you more energy and vibrancy at work.
  • You may choose to work in 100-minute blocks and take 10-minute time-offs at the end of each block to refresh yourself. This also lessens the strain on your eyes and body.
  • Having a 'To Do' list is important, but having a 'To Stop' list is equally crucial to success. Write a list of bad habits you must stop doing so you will put more effort into breaking away from the things that are stopping you from achieving success.
  • Perfect opportunities will never happen if you sit back and wait for them to arrive. So stop procrastinating and start making changes that you need to make for a better life!

The government aims to double productivity growth to 2-3 per cent yearly by 2020, but has had little progress to report in the last five years; Mr Tan and DBS's Mr Seah separately estimated that overall productivity growth was zero during the period.

CIMB's Mr Song said: "The big companies have responded to the productivity drive and pulled up their socks, but many SMEs - and SMEs make up the bulk of the numbers - have not made much progress."

The productivity lag caught the attention of Prime Minister Lee Hsien Loong, who lamented in his new year message that productivity growth had been weak for the third year in a row, and that in the first nine months of 2014, it was minus 0.5 per cent.

"We must do better," he declared, and asked for effort to be put into helping companies and workers upgrade and become more productive.

The poor productivity performance would have put a lid on sharp pay hikes; salary increases have stayed pretty tame despite an over-stretched labour market and relatively high inflation: The nominal median monthly income for full-time resident workers rose just 1.8 per cent over the year in June 2014.

Economists and human-resource practitioners say high costs and greater competition in a slow-growing economy have also played a part to moderate wage rises.

HRBS's Ms Ng, who predicts wage hikes of 4 to 5 per cent this year, said: "Employers, though facing a tight labour market, are not going to price themselves out of the market and solve this problem by increasing salaries of their workers unduly."

Productivity must thus rise to support real wage increases - and this reality is likely to hit home this year because employers will have few solutions to their labour shortage.

Still, many companies - the SMEs in particular - remain trapped in a vicious cycle. They have not been able to spare the workers for training and upgrading because they have already been so short-handed, and there is a limit to the degree they can automate, especially in the services sector.

A tighter labour market is not necessarily going to help; it may give companies an even bigger headache. But they have little choice. The alternative is to pull down the shop shutters.


This article was first published on January 6, 2015.
Get The Business Times for more stories.


Viewing all articles
Browse latest Browse all 8682

Trending Articles